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Frequently asked questions
1.1 New customer
Would you like to place an order? There are 2 options:
1: Order directly without an account.
2: Order through your account. Recommended! Sign up for an account, free of charge. You will only need to enter your information once. This makes it easier to place orders in the future.
In your account you can:
- Find an overview of your order;
- Change your personal settings;
- View your favourite items;
- View your order(s) status;
- Sign up for/cancel our newsletter.
1.2 Account details
When you log in to your account you will see all your contact details in the account dashboard. Like Contact information, invoicing address, delivery address and newsletters. You can change these if you wish by clicking on "Edit"
1.3 Forgotten your password?
Log in to "My Account" with your username and password. You may happen to forget your password. If that is the case, click on "Forgot password?" in "My Account". Fill in your e-mail address and your password will be sent to you within a few minutes
Want to receive all the latest news about Ultramar? Don’t miss out on our special offers – sign up for our newsletter!
The newsletter provides up-to-date information about:
- New products;
- Special offers;
- Product improvements;
- Price changes;
- Updates with regard to our service.
Sign up for an Account and for the newsletter.