Cooling off period/returns

It may happen that you wish to return an order. Perhaps because the product is not to your liking, or you do not want the order for another reason. No matter what the reason, you have the right to cancel your order up to 14 days after receipt, without a statement of reasons.

  • You have another 14 days after cancellation to return your product. 
  • You will then be refunded the full order amount, including shipping costs. (Only if you return the entire order)
  • You only pay for the costs of return shipment from your home to our return address. 
  • For the exact rates, consult your carrier's website. 
  • If you wish to use your right of withdrawal, you must return the product to us with all included accessories and ─ if reasonably possible ─ in the original condition and packaging. 
  • To exercise this right, you can contact us via [email protected].
  • We will then send you our 'Withdrawal/Return' form
  • We will then refund the order amount due within 14 days after registration of your return, provided that the product has been received in good order.
  • If the product is damaged, or if the packaging is more damaged than is necessary to try the product, we may charge you the decrease in value of the product. You should therefore treat the product with care and make sure that it is properly packaged when returning it.

The steps:

  • Send an email to [email protected] and ask for the 'Withdrawal/Return' form, or download the form here.
  • Pack the products in a sturdy box and ensure proper filling.
  • Put the 'Withdrawal/Return' form in the box.
  • Send the products back to our return address. 
    Return address
    Ultramar Products BV
    P/a Dimass Group BV
    Roermondseweg 28
    6081 NV Haelen
    The Netherlands
  • As soon as we have received the products, you will receive an email notification.
  • We assess the returned products.
  • We refund the amount for the products and shipping costs.


Exchange a product?

Do you wish to exchange your product? No problem. For this, you can contact [email protected] You do bear the costs for returning the product. I provided the wrong delivery address! Did you accidentally give us the wrong delivery address? Please contact us as soon as possible. We will try to change the order for you.

Return address
Ultramar Products BV
P/a Dimass Group BV
Roermondseweg 28
6081 NV Haelen
The Netherlands

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