Why customer service without a phone?
Why have we opted for customer service without a telephone? This is not a choice based on force majeure or unwillingness, but rather a conscious one.
When you call, you want to have someone with full knowledge of the facts on the line right away, not have to be put on hold or transferred to someone who does have sufficient knowledge.
During our time with telephone support we have learned what is important: respond quickly and substantively and personal contact. We can offer both of these by email.
For us, email is the perfect medium to best serve our customers.
- You can ask a question by email, 24 hours a day. When it suits you.
- Questions can also be answered 24 hours a day. When it suits us.
We are unable to answer and resolve most questions during a telephone conversation. But we are almost always able to do so within a few hours.
What you do not see as a customer is that often a product specialist is needed to answer the questions.
- Do you want to know the following? How can I clean my boat cover? In such a case we can give advice by phone. Chances are that you will soon forget all that information again.
So it is much more convenient to send you an email with a handy instruction manual. And a direct link to the right products. And also a link to all our frequently asked questions about cleaning a boat cover.
It is precisely in this way that you will receive a much better and substantial answer. And another advantage… you can save that answer.
For our customers, our response is much more than just a quick answer to a question. A response can be read again later or forwarded to an acquaintance or colleague.
- A clear solution to a question within a few hours. Without being on hold indefinitely. Without being called back or redirected to someone who can't give an immediate answer anyway.
Wondering if Ultramar's customer service really works? Why not send us an email?:-) [email protected]