Veelgestelde vragen Ultramar

Frequently Asked Questions

Subject

Can I also call you?

We do not offer telephone support at Ultramar. We have opted for a telephone-free customer service because, for us, e-mail is the perfect medium for providing you with the best possible service.

You can ask a question by e-mail, 24 hours a day. At a time that suits you. Questions can also be answered 24 hours a day. When it suits us. We then also have the possibility to send an explanation or a handy manual.

Most questions cannot be answered and solved within one phone call. But we are almost always able to do so within a few hours.

Curious as to whether Ultramar's customer service really works? Send us an e-mail :-)
support@ultramarxl.com

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What payment methods are available?

At Ultramar, you can pay for your order in various ways. We do this in collaboration with Shopify Payments. We currently offer the following payment methods:

• Apple Pay
• Google Pay
• iDeal
• Maestro
• Mastercard
• PayPal
• Shop Pay
• Sofortbanking
• Visa
• Klarna post-payment
• Klarna payment in 3 instalments
• Klarna payment in 30 days

How can I return an order?

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like to have the order. Whatever the reason, you have the right to cancel your order up to 14 working days after receipt without giving any reason.

How to return your order can be found here.

I want to become a dealer. What do I need to do?

Expand your service, increase your sales! Choose reliable products from Ultramar! We are still looking for dealers!

In order to be able to start as an official Ultramar dealer, we require a few details from you. Please complete this form and we will contact you as soon as possible.

After approval of your account, you will receive your login details by email. You can use these to order products at an attractive dealer discount.

What is the delivery time and what are the shipping costs?

We take great care in packing your order and preparing it for shipment. We do our best to deliver your order as soon as possible.
Orders placed on working days before 22:00 in the Netherlands, we try to ship the same day. However, we do not always succeed in this, sometimes products are not in stock and then the delivery of your order may take a little longer.

Please note that international payments can take a few days. Once we have received your payment, only then will your order be processed.

More information on our terms of delivery can be found here.

Shipping costs

- Netherlands: € 5.95 - FREE from € 75.00
- Belgium: € 5.95 - FREE from € 75.00
- Ireland: € 14.99 - FREE from € 100,00
- Poland: € 9.99 - FREE from € 100.00
- Slovenia: € 11.45 - FREE from € 100.00
- Denmark: € 9.95 - FREE from 100.00
- Germany: € 5.95 - FREE from € 75.00
- Finland: € 18.95 - FREE from € 150.00
- France: € 9.95 - FREE from € 75.00
- Greece: € 26.95 - FREE from € 150.00
- UK: € 11.95 - FREE from € 100.00
- Italy: € 12.99 - FREE from € 100.00
- Luxembourg: € 7.99 - FREE from € 100.00
- Austria: € 9.99 - FREE from € 100.00
- Portugal: € 14.99 - FREE from € 100.00
- Spain: € 13.99 - FREE from € 100.00
- Sweden: € 11.95 - FREE starting from € 100.00
- Croatia: € 15.95 - FREE starting from € 100.00
- Czech Republic: € 11.95 - FREE starting from € 100.00
- Latvia: € 17.95 - FREE starting from € 150.00
- Hungary: € 11.95 - FREE starting from € 100.00
- Lithuania: € 17.95 - FREE starting from € 150.00
- Bulgaria: € 11.95 - FREE from € 150.00
- Ireland: € 14.99 - FREE from € 100.00
- Romania: € 11.95 - FREE from € 100.00
- Estonia: € 13.95 - FREE from € 100.00

What can I do if I have a complaint?

We care about our products and naturally do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens which entitles you to make a claim under the guarantee. For more information about the
warranty conditions, please see our General Terms and Conditions.

Complaints

It is always possible that something does not quite go as planned. You can report a complaint to us via: support@ultramarxl.com